Terms for Skin Appeal Aesthetics

 

All patients are required to provide contact details; including address, telephone, and email in order to secure an appointment.

All clients will complete a Medical history form at their first appointment, this is necessary to inform the consultation and treatment planning process.

All information will be treated as confidential and protected in accordance with Data Protection legislation.

Patient information will not be shared with third parties without written permissions and you will not receive unsolicited information from us.

New Patient –Consultations

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Whilst telephone consultations are discouraged, we acknowledge some circumstances when this service may be helpful; particularly for our patients who will be travelling long distance. New patients, seeking advice from a practitioner in a telephone discussion, require a diary appointment of 30 minutes. Patients must be available at the of the call.

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Appointments for treatments

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Please provide as much notice as possible, if you need to cancel or reschedule your appointment, so that we may make best use of our appointment diary.

When diaries are particularly busy, we may take a nominal deposit of £25 refundable on attendance, to mitigate missed appointments.
Please do NOT attend the clinic for an appointment if you are unwell. If you are unsure, please call and discuss. Many treatments are contraindicated if you are unwell; this includes colds, cold sores or local skin infections.

Routine review appointments are offered after treatment with Botulinum Toxin as a courtesy. If you are unable to attend the review appointment at 2-3 weeks, no additional treatment or ‘top up’ is provided once the review period of 2-3 weeks has passed.

New patients are seen for consultation and assessment; treatment is not recommended on the first visit, to allow adequate cooling off period, but may be provided if the patient and practitioner deem suitable.

Payment

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You will be advised of the full costs of any treatment plan proposed and agreed, including that of any maintenance treatment, before any treatment is undertaken.

At consultation if you choose to go ahead with treatment requiring prescription only medication, a 50% deposit is taken – This deposit is none refundable.

For treatments that are none prescription a 50% deposit is taken at consultation – if you decide to cancel the treatment, as long as you have given 48 hours notice then you can have a full refund.

Feedback

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Any feedback is much appreciated, both positive and negative. Feedback is used to review and improve quality of service. You may submit feedback verbally, via email, or via the clinic website.

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Complaints

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If you have a complaint, please inform us as soon as possible.